AGREEMENT TO TERMS 

RENTAL TERMS

These are the rental terms on which we supply products to you. Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide products to you, how you and we may change or end the contract, what to do if there is a problem, and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

To contact us, please email hello@wearbanjaara.com

If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us in your order.

PRICE AND PAYMENT

The price of the rental will be the price indicated on the order pages when you placed your order. We take reasonable care to ensure that the price of the product advised to you is correct.

Payment for the complete ‘buy’ (purchase) price is taken at point of ‘rent’ purchase. The difference between the product price and the rent price is reimbursed to you when the product is returned on time and in acceptable condition.

Reimbursement is processed within 5 working days of return acceptance.

ACCEPTANCE OF CONTRACT

By placing an order on www.wearbanjaara.com you (the user) are agreeing to the rental terms contained herein. The user is liable for all fines payable under terms of this contract.

Our acceptance of your order will take place when we email you to accept it, at which point a contract will come into existence between you and us. We will assign an order number to your order and tell you what it is when we accept your order. It will help us if you can tell us the order number whenever you contact us about your order.

If we cannot accept your order, we will inform you of this and will not charge you for the product. This might be because the product is out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the product or because we are unable to meet a delivery deadline you have specified.

OUR PRODUCTS

Products may vary slightly from their pictures. The images of the products on our website are for illustrative purposes only. Although we have made every effort to display the colours accurately, we cannot guarantee that a device’s display of the colours exactly reflects the colour of the products. Your product may vary slightly from those images. 

RENTAL PERIOD AND LATE FEES

The rental period shall commence from when the User (or a third party nominated by the User) receives their item(s) and shall continue until the BANJAARA Items are dropped off at a Royal Mail Post Office.

Where clothing has not been dropped off to a Royal Mail post office by the designated Rental Return Date then BANJAARA are entitled to charge additional hire fees.

Late fees are charged according to the following structure:

£10 a day applies and is capped at the sum total of the ‘buy’ (purchase) price. Where an item is not returned within 14 days following the agreed return date, we will assume it has been lost/stolen and you will be charged the complete ‘buy’ (purchase) price of the item.

The leased item is and will at all times remain the absolute property of BANJAARA Limited.

The User accepts full responsibility for the safekeeping of the clothing once the item has been signed for.

DAMAGES & THEFT

If the clothing gets lost or damaged beyond repair:

·       the User is solely responsible for the clothing they have rented and is therefore liable for any damage or loss that occurs during the rental period.

·       Regardless of whether the User is personally responsible for the damage they remain liable for the replacement of this item because in receiving their delivery they agreed to take responsibility for the clothing.  

DELIVERY OF PRODUCTS

The costs of delivery will be displayed to you on our website. Please note, you will be charged a delivery fee for every unique delivery date. If you have multiple items being delivered on the same date you will only be charged this fee once. We use Royal Mail to deliver our orders. Any delivery time or date given by BANJAARA to the User is an estimate only. If the item is delivered late the user must accept delivery unless a non-delivery agreement is reached in advance between BANJAARA and the user.

We are not responsible for delivery delays outside our control. If our supply of the products is delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any products you have paid for but not received.

If after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts we are unable to contact you or re-arrange delivery or collection we may end the contract.

IF THERE IS A PROBLEM WITH THE PRODUCT

If you have any questions or complaints about the product, please contact us. You can write to use at hello@wearbanjaara.com

EXCHANGES

If you wish to exercise your legal rights to reject products you must post them back to us. We offer an exchange service for all of our rentals. The User is responsible for arranging the postal delivery of the returned clothing for exchange. BANJAARA is not responsible for postal delivery payment.

Once you have selected the outfit you would like to exchange your original item for – please email hello@wearbanjaara.com and we will ensure your exchange is posted to you at the earliest opportunity. Please note, that we will charge/refund you the difference in costs for two exchanged items and that a delivery fee will apply to your exchanged item.

THE GARMENT

You acknowledge that:

·       the images on the Site are of the actual Garment fitted to a model or mannequin and that the Garment may not fit you in the same way;

·       the images which you see on your screen may differ slightly from those we upload in terms of colour and definition and that we do not guarantee that the colours you see will exactly match the actual garment;

·       you will examine and try on the Garment immediately following its delivery and tell us without delay if it is suffering from any damage, does not fit or is in any way short of the description we have supplied on the Site;

·       we will make charges for repairs or cleaning, unless you tell us before you use the Garment of any issues present when it was delivered;

·       the value of the Garment is the ‘buy’ price on the Site;

·       you must follow all and any instructions we provide with the Garment both for its use and packing; and

·       that you will use the Garment in a proper manner and treat it with the same respect you would apply if you had borrowed it from a close friend.

You agree that you will:

·       clean the Garment in the exact method suggested by the cleaning instructions before returning to BANJAARA.

·       not alter or add to the Garment in any way and

OTHER IMPORTANT TERMS

Even if we delay enforcing this contract, we can still enforce it later. If we do not insist immediately that you do anything you are required to do under these terms, or if we delay in taking steps against you in respect of breaking this contract, this will not mean that you do not have to do those things and it will not prevent us taking steps against you at a later date.

Which laws apply to this contract and where you may bring legal proceedings. These terms are governed by English law and you can bring legal proceedings in respect of the products in English courts.